Dialpad, Inc.
Client Reviews on Dialpad, Inc.
Feedback:
Dialpad has vision but, no ability to execute. One of my best days is when I canceled my account. Their apps are clunky and poorly designed. It's obvious that groups developing for each device are operating in silos. Features work differently in each app. The only consistency is colors. I did my best for close to two years deal with this, but what I could not deal with is the unreliable communication platform and substandard support. A major part of the infrastructure is open source and the support people who are based offshore do not have the knowledge or skills to get problems fixed. The *switch* gets mangled so that when I tried to call a customer the call was rerouted to another number . The problem was permanent and could never be fixed. It happened to several contacts. I'm still searching for a visionary VoIP solution that is well designed with a reliable rich feature function menu. Dialpad is not it.
Feedback:
I've been happy for several years with Dialpad until yesterday. I suddenly got an email (see attached photo) saying my account was suspended. No further explanation. Of course, no one was answering the phone on the 4th of July, so they left me without a business phone for a full day. I checked billing and all was up to date. I asked friends who also use it if their service was down for some reason. Had my husband call my business number and it was in fact disconnected.Sent an email via their 'contact us' button and I'm still waiting on a response from that.Today I was finally able to connect with someone and they told me that it was shut down because of an unpaid bill from July, August, and September OF 2018! I asked why this hadn't been addressed at the time (we did change banks, but apparently the card did not get updated until October for some reason). Every bill has been auto paid by that same card since. Instead of calling and explaining the situation, they just disconnected my phone.They "have a call" into their billing department to get it sorted out and they have turned it back on for the time being, but the fact that they simply turned it off with no warning is absolutely unacceptable. You are messing with people's businesses/livelihoods here. Not okay.
Feedback:
Dialpad could improve by firing everyone who answers a phone there and replacing them with test monkeys too dumb to be considered for cancer experiments...any primate with thumbs would be a considerable improvement.I've used their service for four or five months and every call to the so-called support team was a terrible experience. They are rude at the highest levels of that company.I paid for two lines at the annual rate and decided to find a different company after being disrespected repeatedly for asking simple questions about their poorly designed software. Since paying for the year in advance, one might expect a refund for the cancelled months, right? From a reputable company, yes. From Dialpad? That would be a no!When you ignore this review and buy the service anyway, don't expect a refund when you've had enough of the snarky remarks and passive aggressive comments from the children manning the phones over at Dialpad. This is because company policy only allows refunds to be given to those purchasing the month-to-month plans. However, they will do you a solid and escalate your refund request to a supervisor who will never get back to you with a definitive no. You'll figure it out when nothing happens.So, unless you enjoy being treated like a nuisance for not waking up the day after your purchase and having all the knowledge necessary to get the most from their service, DO NOT USE THIS COMPANY! Trust me, spend your money elsewhere.
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