Client Review on Dialpad, Inc.

Feedback:

Dialpad has vision but, no ability to execute. One of my best days is when I canceled my account. Their apps are clunky and poorly designed. It's obvious that groups developing for each device are operating in silos. Features work differently in each app. The only consistency is colors. I did my best for close to two years deal with this, but what I could not deal with is the unreliable communication platform and substandard support. A major part of the infrastructure is open source and the support people who are based offshore do not have the knowledge or skills to get problems fixed. The *switch* gets mangled so that when I tried to call a customer the call was rerouted to another number . The problem was permanent and could never be fixed. It happened to several contacts. I'm still searching for a visionary VoIP solution that is well designed with a reliable rich feature function menu. Dialpad is not it.