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Client Reviews on Tropical Enclosures, Inc.

    • 4.5
  • 8 Reviews

Most helpful positive review

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By Susanne Pelham-Webb Oct 21, 2019

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Most helpful critical review

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By pat foy Aug 21, 2019

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Feedback:

Love, love, love our new screened enclosure. Also, really enjoyed working with the professional team at Tropical Enclosures. They are all amazing, from office staff to the building crew. Our enclosure is large and our roof line complicated. Ashton worked with us, patiently, until we came up with a design that my husband and I both liked. He also attended the HOA meeting with us, to explain the design and engineering specifications of the structure, to the board. We needed to make some changes during the process, and Ashton was incredibly flexible and supportive. Investing in a big project is stressful, but the team at Tropical Enclosures made it a very pleasant experience. I have already recommended this company to 3 of my friends.

Feedback:

Incredible experience in dealing with Tropical Enclosures.....thank you John, Ashton, Scott, Daniel, and Alana for making this a transparent and pleasant experience. I was very impressed with TE's (1) creative minds (in the initial design of the structure, suggestions for enhancing the enclosure, and resolving issues that were encountered along the way), (2) project coordination (I was ALWAYS kept abreast of what was going on and when there might be delays), (3) patience and understanding (admittedly, at times, I can be an irritating micro-manager.....LOL....but, no worries, they welcomed the feedback, questions, and suggestions), (4) professionalism (from beginning to end), (5) price (very fair, considering the amount of work done, and when compared to competitors' quotes), (6) follow-up after job completion (well, we'll see, but I cannot imagine that phase of the project being any less important than the work itself). Thanks again, Tropical Enclosures, for making this major project so easy and such a pleasure. I'm sure we'll be enjoying our enclosure for years to come.

Feedback:

I used Tropical Enclosures to repair some torn screen panels over my pool. The technicians showed up on time and quickly replaced the panels. The cost was as quoted. I definitely recommend this company. Robert Irvin

Feedback:

We thoroughly enjoyed working with Tropical Enclosures. Our glass room turned out better than we could have imagined. Ashton had the creativity to suggest ideas for us, and David was a true professional and about the hardest worker we have ever encountered. Whenever we had questions or concerns, Alana and Nicki made sure we got our answers in a timely manner. We would highly recommend them to anyone considering an enclosure.

Feedback:

Tropical Enclosures was the perfect choice for adding the screened enclosure we needed. They also helped us with our Home Owner Association paper work with great attention to detail and following up with us and our association. They also were able to do the install quicker than we thought so were thrilled! Thank you and great job!

Feedback:

I can’t say enough about how pleased my wife and I are with the work we had done! We had a new door and windows installed after our property was damaged during Hurricane Irma. They provided several solutions and options for us to choose from, and we were kept in the loop every step of the way. The overall process was seamless, and we received competitive pricing, timely installation, and quality craftsmanship, as reflected in the finished product. It was a pleasure doing business with Tropical Enclosures, and they will be our go-to moving forward with any future projects!

Feedback:

Tropical enclosures installed our poolcage in 2016. While satisfied with the installation, we are EXTREMELY annoyed to find out they do NOT stand behind the quality of the materials they use. The paint finish on the frame sections is oxidizing, bubbling, and flaking off. Scott came to check it out, admitted its a manufacturer flaw that he is aware of (which we confirmed afterward with another screen enclosure installer) but Scott refuses to repair or replace anything. He told us twice to go buy paint and hire a painter or handle ourselves! We would never use this company again nor recommend them.

Feedback:

What a great company! Great work and excellent customer service. My dog busted through the screen door ...SQUIRREL!!! I tried to fix it my self with repair stuff from Lowe's... SQUIRREL strikes again! So I gave up on self repair. Not only did they fix it properly, they wouldn't even charge me for their time! So when it's time to replace my enclosure screen I won't even have to think twice before calling Tropical! Thanks again everyone, I really appreciate your customer service!

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