Client Review on Quest Diagnostics Shaler PSC

Feedback:

Very poor customer service. The girl working the early shift on 7/17/18 should consider a new job if she has no respect for the customer. I was made to feel like I was dipping into her personal time rather than treated like a real "customer". For example, after watching her struggle to get the insurance information updated in the computer, I thought it would be helpful to simply ask her to charge me for the visit and I would work on a refund from my insurance provider later since I had an early meeting at work that I couldn't miss. She actually looked at me and said "Well, we open at 6:30AM, so its not my problem if you are late" (I arrived at 7:05AM and waited for 15 minutes before I saw anyone at the counter in the office, and there were no other customers in the office. I took my paperwork back and walked out of the office! I used to think that reviews were fake entries from the company or their competitors, but look how much I typed here because I am actually that upset. Its a good location for me so I hope they change the employee..