About - Quest Diagnostics Shaler PSC

Overall Feedback:

I visited the Glenshaw office over 2 weeks ago, Aug 5 with two Physician orders. There was a substitute tech on duty. He drew the blood and I in turn filled out two requests to have the results mailed to me as well as sending to Drs. The tech, could not locate one of the Dr's addresses in the Quest data base and asked me to call, but instead. I went home and made a copy of the Dr's card and delivered it to him. a week later one report was sent me. I tried calling quest, to get the other and with multiple attempts and same result NO body picking up calls, I then visited the Quest office where the regular tech was now in and she filled out a second request, telling me I should get it in week, and the Physician already had it. After a week I still never got a copy, and after calling again with same result no one answers or returns calls, I have decided never to use Quest for any testing. Absolutely the most in efficient health care provider in existence and their phone and web site is a working example of how bad they are. Terrible customer service and no excuse for it.