Quest Diagnostics Petaluma - Professional
Client Reviews on Quest Diagnostics Petaluma - Professional
Feedback:
I’ve had great experiences in the office - quick and good service, and the place is clean and comfortable. I’ve never seen it too crowded. They would get 5stars from me except that you can’t reach a person by phone, or even leave a voice message. That’s probably a corporate level decision, but a horrible one. So disappointing.
Feedback:
I just happened to be in Petaluma for an early morning appointment and noticed this lab was nearby which was great because we don't have one in Novato. I dropped in, no appointment, signed in on the kiosk and was seen within 20 minutes. TWENTY MINUTES!! When was the last time you went to any doctor appointment (keyword: appointment) and didn't wait that long...or longer!? Did I mention I only saw one person holding this all down? Maybe someone else was in the back but this woman handled it from the front counter, drawing blood, computer work, etc. She deserves 5 stars herself. Professional staff, front office/waiting area clean, patient rooms clean, restrooms clean. If you are uneasy about having blood-work done like I am and a lot of others are, she carries on a normal conversation. It takes the focus off what's actually going on and you're done before you know it!
Feedback:
Blood draw was quick & easy, but trying to talk to an actual person to answer a sim0le question is a nightmare!
Feedback:
I just spent 1/2 hour trying to get through to an actual human being to ask a question about a test and have been unable to. It is very clear that Quest does not want to speak to its customers. HORRIBLE!!! What kind of customer service is that ???? NOT!
Feedback:
I was on vacation in California (I live in Virginia), but had to have a drug test for a new job. I had accepted the job offer right before we flew to California, and the drug test had to be done within 48 hours of accepting the offer. We found a Quest in Petaluma, arrived bright and early at 7 am to be first in line... only to be told they didn't do drug tests until 2 pm and after! I was very upset and started crying. The wonderful lady at Quest took me in, after asking two other clients if it was OK, and made me feel very comfortable. Not only did she go out of her way, but with a smile too.
Feedback:
Quest Diagnostics is a wonderful place to go for a fast and easy blood draw with no pain. The service goes beyond words excellent. I'd like to thank them for making my trips as limited as possible. I'd especially like to thank one of the nurses, Adrienne, for her fast and easy techniques, that had 0 pain whatsoever. That plays a big part in your view of the place for a young one like me, I am only 12. I'm giving it 4 stars because, even though people like Adrienne deserve 5, some trips presented new people, who caused pain, and other problems.
Feedback:
Absolutely horrible customer service. The woman I dealt with there (Adrianna??) was immediately accusatory, confrontational, and discourteous in four separate interactions. I can't remember feeling more threatened and ultimately angry in a business setting.
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