Spectrum Retirement Communities, LLC
Client Reviews on Spectrum Retirement Communities, LLC
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This is truly a well-run, gorgeous community with an array of fun activities to make anyone feel comfortable and welcome!
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The facility is lovely and the staff that is in place is great. The receptionists at the front desk are caring and helpful and the activity crew is working hard to provide fun and interesting things to do. The other residents are upbeat and interesting and our mother is making some wonderful new friends. The many sitting rooms and patios give a spaciousness to the residents' environment by adding alternative spots to visit with their family and friends. New hires and other improvements in the dining room are making the dining time an enjoyable experience.
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My grandparents unfortunately had to move out after only a year due to ongoing mismanagement of the food service.
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The services are terrible, staff is constantly being replaced. The promised food services in particular are not what was promised.
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Amazing place for up coming residents.
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While the apartments are lovely and the people living in them are great, Green Oaks does not seem to be living up to their promises. The dining room is alway understaffed. Often staff members are pulled in from other places to fill in from assisted living, front desk, maintenance, and even the chef. Even though food is supposed to be served restaurant style, for at least the last two weeks there has only been a buffet - which is particularly challenging for residents with mobility issues. My parent says they have the same offerings for lunch and dinner with the scheduled dinner time to rotate residents through. Even with this, I hear sometimes there are no plates or silverware and very little staff to even man the buffet. Previous to the buffets, I have dined with my mother on at least five occasions. Generally the service is slow and erratic, and the plates are rarely cleared or spots at tables turned over to allow for community seating. Clearly the work environment is not a good one, be it lack of training, poor pay, no benefits, possibly difficult chef, terrible shift schedules, or lack of leadership. Probably all of the above. There must be a reason why they are unable to find and maintain quality staff.This last week the word was that they had contacted an agency to hire a new dining service staff, but as of this week there is still NO STAFF!The bistro that was advertised as a second option or alternative to the main dining room where residents could get a soup, sandwich, snack, or coffee at anytime, never seems to be stocked with much of anything, maybe a couple bananas or 3 or 4 hard boiled eggs. Even though when my mom toured another Spectrum facility the bistro was staffed and had a chilled case with sandwiches, salads, yogurt, chip, snacks, and a pot of hot soup. As this facility was recently built and just opened in August of 2017, I have suspended judgment until they were up and fully running with most residents moved in, hoping that the food service would improve, but if anything it has only declined. All of this is especially disconcerting for residents who are paying a lot for a place that offers taking this full meal plan as the only option. I do feel like it's been going on long enough that reparations should be made for services not rendered.There is crazy high staff turn over.
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I've been employed at Green Oaks since the beginning and very proud to say I am a part of this Outstanding Community. I absolutely love coming to work. The relationships built with the residents here are priceless. Its a privilege to be employed here. I look forward to us growing bigger and better everyday.
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I use to work at this facility. I have never been treated like this in my life. You hire someone full time and then change your mind after paper work has been final . You then force someone to work part-time or lose your job due to the fact you hire someone after you have hired me. Miss management. Very rude . Disrespectful and I called to try to get this issue taken care . But no answer for this issue . They have no respect for the great residents that live there . Maintenance really needs to be looked at . There is alot of issues in the whole facility needs to be fixed poorly run.
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Food service needs to be drastically improved! It has gone downhill fast and many residents are very dissatisfied - went from promised restaurant style dining to "buffet style" indefinitely due to short staff. This is unacceptable and not what Green Oaks advertises. Staff is friendly and the residents are a delight, however serious attention needs to be paid to food service.
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Brand new, beautiful. Restaurant dining, total amenities, 55 and over. I dependant, assisted and memory care
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