Client Reviews on Dion Vallee
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Bruce was super knowledgeable
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Dion Vallee brought my tax returns up-to-date after the death of my CA (unbeknownst to me the files piled up at his office). Francine has been helpful with some of the major issues with CRA and while not resolved as yet (will be 2 years) I am hopeful Francine will guide me through getting the outstanding major issues with CRA satisfactorily resolved (or refer me to someone who is able to assist). The only concern I have is some emails and phone calls go unanswered (this is a recent development); hopefully this will be addressed with tax season upon us.
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Nightmare!! As a repeat client, I brought my personal taxes to Francine in 2015. Since I was moving out of province, we agreed on a deadline and scheduled an appointment for me to come in and complete all paperwork and leave with my files before I left town. She forgot about the appt and was late on my return, so she said she would send my files to me when done. 6 months later I was back in town and dropped in twice to pick them up but no one knew where they were. Now that I'm back home in BC, she consistently refuses to send me my files and return because they're heavy and expensive, and has downloaded responsibility onto me. She has been belligerent & rude in her communications, and is now holding my files hostage and ignoring me. I'm shocked at the lack of professionalism and accountability here, and completely at a loss as to how she's choosing to handle this. 2 years later, I still don't have my files or tax return.
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Francine at Dion Vallée is absolutely wonderful to work with. From the moment I spoke with her about doing my taxes, to signing them and sending them off, she was amazing. She was professional and courteous. She was personable. Quick to respond to calls and emails. She didn’t make me feel guilty or shamed for the mistakes I had personally made with my previous taxes. Turnaround time was quick, but the work was very thorough. I trusted Francine with my taxes, and I suggest others should do the same. I will continue to recommend Francine time and time again for any accounting needs. Thank you SO MUCH Francine, you rock!
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Saved me so much money!!
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Knowledge and very professional, they make a point of making this process personal and efficient, I am glad that I finally found a permanent accountant that I can trust, I strongly recommend.
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Fast, friendly and efficient. We worked with Francine and my wife and I were very satisfied with her professionalism, her knowledge of tax law - and the results. Highly recommended.
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