Client Review on Blaine Service & Supply Window Experts!

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Not sure what to make of Blaine's customer service lately. As a window cleaning business owner, for the past few years they have been my go-to place whenever i needed a special part for one of my customers. Monica has definitely been Very Helpful at finding exactly what i needed. In fact, last year she even when above and beyond to have some screen repairs done once she realized the unreasonable amount of time it had taken to get the matching parts that were needed (especially when it appeared to be their vendors fault). It's that kind of Customer Service that i had come to value from Blaine. The problem (& surprise) lately concerns a part that I requested last Fall. Apparently they were unable to find a perfect match, and I was told (after they had checked some other vendors) that they did find one that would fit (although the style would be a bit different). I told them to go ahead and order it and was told they would. I even asked if I needed to put down a deposit, and was told it would not be necessary. I was also told that it should be there in about 2 weeks and that "I would be called when it arrived". After not hearing from Blaine for over a month, I contacted them and was told "they were having trouble finding the part".Of course I was very surprised because now it started to seem like they were making an excuse. Unfortunately this was only reinforced when I never received a phone call from them (even after leaving messages over the past few weeks). It has also been very frustrating trying to reach them by phone, because most of the time no one answers. So while I certainly believe Blaine is highly knowledgeable and their technicians know much about window, door, and screen repair, my recent experience has led me to conclude that they need to significantly improve their customer service skills. Just thought you all should know, ...a disappointed but hopeful customer.