Blaine Service & Supply Window Experts!
Client Reviews on Blaine Service & Supply Window Experts!
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They have almost anything you're looking for to fix windows
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Most of what is needed. Little harder to get stuff than before.
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My car did not start, , I was just across the street, and ask them to borrow me a jump battery for a minute. The guy said no, even after I proposed to left my driver license and credit cards. He said:”this it too expensive thing to borrow “
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Well I Heard by a Few People They Where The Best & will Be Able To Get & Replace AnyThing, So Went To Drop Off a Window Screen I Needed Rebuilt & I was Told X Time, well I called past X time to Get Updated & No Answer Voicemail, So I Would Call Back 10 Times & No 1 Ever Would Pick Up,Then After Another Month I Called 20 Times That Day & Someone Picked Up, Promised is Get a Call Back Next Morning & Nope Spent a Total Of 45 More Minutes Calling Trying 2 Talk To Someone & was Told I Can Come Pick it Up We Can NOT Fix it, Big Waste Of Time
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Not sure what to make of Blaine's customer service lately. As a window cleaning business owner, for the past few years they have been my go-to place whenever i needed a special part for one of my customers. Monica has definitely been Very Helpful at finding exactly what i needed. In fact, last year she even when above and beyond to have some screen repairs done once she realized the unreasonable amount of time it had taken to get the matching parts that were needed (especially when it appeared to be their vendors fault). It's that kind of Customer Service that i had come to value from Blaine. The problem (& surprise) lately concerns a part that I requested last Fall. Apparently they were unable to find a perfect match, and I was told (after they had checked some other vendors) that they did find one that would fit (although the style would be a bit different). I told them to go ahead and order it and was told they would. I even asked if I needed to put down a deposit, and was told it would not be necessary. I was also told that it should be there in about 2 weeks and that "I would be called when it arrived". After not hearing from Blaine for over a month, I contacted them and was told "they were having trouble finding the part".Of course I was very surprised because now it started to seem like they were making an excuse. Unfortunately this was only reinforced when I never received a phone call from them (even after leaving messages over the past few weeks). It has also been very frustrating trying to reach them by phone, because most of the time no one answers. So while I certainly believe Blaine is highly knowledgeable and their technicians know much about window, door, and screen repair, my recent experience has led me to conclude that they need to significantly improve their customer service skills. Just thought you all should know, ...a disappointed but hopeful customer.
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I've been coming to Blaine Service & Supply for over 20 years. When we lived in the city, I bought replacement cranks for jalousie windows and locks for double hung windows.I have casement windows now and three of the locks were broken. (It's a terrible design but it is what it is.) I removed one of the broken locks and went to Blaine's and of course they had replacements in stock. I bought three more as back-ups. I had been considering replacing our bay window due to the drafts but after installing the new locks, they seal up just fine now. I figured I saved thousands by installing the new locks.Blaine is a small family business but when it comes to window and door parts and accessories they have a HUGE inventory. My suggestion is to be patient with them. They may take a while to get back to you but they probably have a solution to your problem. There aren't many places in the Chicago area that have the inventory that Blaine's has.
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very helpful. Monica in the front desk was very kind and knowledgeable.
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Rude and overpriced. Takes forever to get product
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If I could not give a star I would. Went in with a specific part and showed the gentleman who came up to help the exact part. He took the part back and with the help from the woman at the front desk they took 10 minutes to locate it. He came back with my part, said they found the exact part and asked how many I wanted. I told him how many, he handed me my part back and he said it would be in within a week. It took longer than anticipated but I wasn't upset because they were the only ones that claimed they could find it. When we got the new parts they weren't exact and was missing a critical part that fixes to the window. Upon us returning the part the lady explains that she had given the co-worker who helped me the part they were ordering and that he confirmed that it would work for me. That never happened. When I told her this she stated she didn't want to argue about it and that she knew what she instructed him to do with a poor attitude. I had trouble with other companies saying they found the part but then the part wasn't correct. I can assure you that I wouldn't have ordered the part if I had the opportunity to see what the part looked like in advance. I also don't appreciate the insinuation of being a liar. Not good customer service.
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So glad I took a chance and drove over to their location today! They had a version of the part I needed and modified it to the depth my window required so I didn't have to wait for an order to be shipped to them or me. Short wait while they helped other customers. The woman at the desk was really friendly and helpful.They fix screens and windows here, so I'll be back with a few that I don't want to mess with myself. Easy parking right outside their front door on Mannheim.
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