Client Review on Accountax

Feedback:

Annette is a friendly and detail oriented person. She however did not respond to an email and phone call about what she called a very important form I needed to fill out, but couldn't find online. As a result there was no way to get them in on time, except perhaps calling another accountant. When we finally spoke in person about it she apologized, said it wasn't really important and she didn't actually know how to find the form herself. I started the process of getting my business taxes done well over a month ahead of the due date. I was used to H & R block where they take a few days at most to get your taxes done. This took over a month altogether. I realize that Annette may be more detail focused than other accountants but that is just something that people should be aware of when trying to plan their taxes. They also had some issues where they were having there emails go into spam mail boxes. They finally checked on this aspect with me (because communication was going awry) on 4/15. However by that time we had already solved the issue (of making sure I checked my spam). These things alone would not have warranted such a low review (maybe 3 or 4 stars). She has a older female secretary who gave me a hard time because I called to make an appointment too late in the day. In my opinion that is best handled by not picking up the phone.Her son Victor is the office manager, when I tried to clarify some final details about the taxes and clarify why they hadn't been turned in, he insulted me, hung up on me, told me he was too busy to give me basic information, was generally hostile and told me to shut up. Seriously I was shocked and could hardly believe my ears but my daughter who was sitting across the room could actually hear it through the phone (it was not on speaker). I will say that he claims that all details about how they run their business are carefully outlined in a legal document they hand out. However as a business person I feel that it is important to communicate these things too. Like maybe checking in and saying, hey we haven't seen your signatures yet...did you get the email? That would also facilitate their getting paid quicker.Overall the experience was not convenient or positive. It was definitely cheaper than H & R block. For the most part I bet my taxes are correct, oh...except for that form that was very important and then didn't matter???! Hopefully this was an anomally at Accountax. If not, there are certainly many options out there.