UNC REX Healthcare
Client Reviews on UNC REX Healthcare
Feedback:
What has happened to the Rex emergency room?!? Thank goodness I have not been here in years - I now go to Wake Med North when I can but tonight I was worried about a DVT in my leg and Wake North did not have a Doppler on the weekends so I called Rex and they have one.I’ve sat in the ER now for an hour and 15 minutes. It’s filthy. Food all over the floor. People throwing up in the main waiting room into bags and then the people working at the reception desk telling the family of the guy throwing up to just dump his bags in the open trash can by the reception desk. Those bags have been sitting in that trash can for an hour and nobody cares. No sign of a custodian anywhere.It’s so sad. Rex has invested so much money to build their campus up but the ER is completely neglected.
Feedback:
Update: The billing supervisor ended up working with me and attempted to send the bill to the insurance company. When that did’t work, he reached out to patient relations and was granted permission to write off the charge. I’m glad that happened, but it was still a very long process and the hospital has some serious adjustments to make in their billing processes overall. It put unneccessary stress on me and my pregnant wife. This is why I am not upgrading the review to 5 stars, but only 4. Either way, I’m just happy this billing situation is settled. Thank you Kevin, as you seemed to have been the only one attempting to fix the issue.Avoid at all cost! UNC has a great name but that’s about the extend of it. These people will not abide by their own billing contracts!!! My wife is a patient with their midwifery. They referred us to the genetic counselors due to an ultrasound result and stated that this is the next step in the procedure. This turned into a billing nightmare and showed us that UNC DOES NOT care about their pregnant patients. UNC refuses to send the genetic counseling procedure to our insurance company!!! Their patient relations rep Cordelia then had the nerves to tell us that it is our responsibility to know what our insurance covers and that it’s basically our fault, completely igoring the fact that UNC DIDN’T EVEN SEND IT TO OUR INSURANCE!!! How would they even know if it’s covered if they don’t send it??????????? She then said we had agreed to the charges by signature so I asked for a copy of that statement. The statement actually says that we agree to pay our portion of the cost, whatever the insurance doesn’t pay. It also stated that we agree that our insurance pays UNC directly. Basically, it says that UNC will send it to our insurance, which they refuse! Anyway, the billing department supervisor Kevin then (after weeks of talking to him) said that he will have it sent to our insurance. Well, that was a lie because we are still receiving the bill in the mail, minus a 40% discount for being “uninsured!?!?” These people are liars, scammers, and absolutely pathetic!!!
Feedback:
ERI sustained an open tib /fib fracture and came to ER via ambulance. I was immediately placed in a bay and was greeted by a nurse. Dr arrived within ten minutes. Unfortunately, all the pain meds I had on board when they decided to attempt to reduce the fracture was fentanyl given in the ambulance. They decided to give morphine, but continued with manual traction and repositioning of broken bones to allow for a splint to be placed without waiting for the morphine to take effect. At least portable x-rays were performed immediately afterwards. My request for surgery to be delayed until the morning was taken into consideration even if the ER doc wasn't too impressed by my explanation that I didn't want emergency surgery by a surgeon who already had a 10+ hour day.1.5 hours later they give me more pain meds (hydromorphone this time as apparently they recognized the morphine was insufficient), and after they took effect they irrigated the fracture site and try to reduce the fracture yet again. Still not enough pain meds to make tugging on and repositioning broken bones in a leg that is swelling about twice it's normal size tolerable, so sorry to anyone who was disturbing by my screaming. Tl;dr- Was seen and treated immediately in ER, but at the expense of pain management. Redefined 10/10 pain for me and possibly those in surrounding bays. 6 WestI had great nurses, aids, techs, and housekeeping so idk where all these negative reviews are from. Everyone was great at explaining things, but sometimes didn't have accurate information from the drs/other departments/ ect. There was sometimes a 10 minute wait if call button was used around the hour mark & the nurse was busy with other patients. When I refused a Foley catheter at 2am and asked to have it placed closer to surgery, the nurse passed on my request without issues. Only issue I have is I was not allowed to shower before discharge, even though I was allowed to walk and the shower had the bench and handheld head that would have made showering there much safer. FoodIt's pretty terrible. Worse than public schools, college dorms & buffet restaurants. Additionally, there's very limited options, and lunch and dinner options are the same for that day since they're continuous service. The vegetarian options are pb&j or a salad, which is fewer and worse options than even most steakhouses. SurgeryI met the night anesthesiologist when transferring from the ER, and saw both him and the day shift anesthesiologist in pre-op. Both were friendly, clearly explained their plans, and answered questions.The pre-op nurse was also friendly and helpful. However, I literally met the surgeon and was told what procedure he was going to perform and what hardware was going to be used when the anesthesiologist had to go find him so that I could sign the surgical release form prior to being sedated for surgery. The nurse asked if I would sign the release form stating that I had been told about the procedure, risks, and potential complications without actually meeting the surgeon and discussing it with him. I'm not sure if my expression or his own common sense had the anesthesiologist shutting down that suggestion real quick.The post-op nurses weren't as personable and it was very tiring to hear them repeatedly tell another patient to not to get up/remove their IV as they were just getting out of surgery (about 15 times in a ten minute period). I wasn't monitored very closely, even though I received 3-4 pain meds in post op and my anesthetic regimen contained ketamine which is not reversible. Also, I was transferred between a few nurses when they were trying to figure out lunch breaks. I'm not sure I would trust loved ones to that lax monitoring, but it was good enough for me. Also, family members were not allowed in post-op at that time as a prisoner and two guards were there. OverallPublic hospital full of bureaucracy and is short staffed and underfunded.
Feedback:
I have been a patient in 5 different hospitals in my lifetime. UNC Rex was absolutely the best facility. A few surgeries and weeks in the hospital were made much better by the great nursing care and from all the other employees. The food was good and all areas of the hospital were clean. I had not a single complaint after having been a patient there for weeks. My wife and family were also accommodated and treated with much care and respect. Now for an update on my review .... And here it is a year later almost to the day and needing surgery again. Although I am fortunate to be able to go to any hospital I would like it's without question that I choose UNC Rex for my surgical needs. My surgeon is affiliated with all the major medical centers in the area and I could choose whichever I like, but ...... "if it ain't broke, don't fix it"!
Feedback:
Great job. Im impressed.
Feedback:
Awful experience. Had surgery and was treated very rudely to the point of putting me in tears. Nurses were also rude even though it was my the first surgery residentand not attentive to my needs in the hospital, she was also very RUDE!
Feedback:
Clean and not crowded noon time on Saturday. Arrived 11:30 Seen for initial screening within 15 minutes and Dr within 15 minutes after that.
Feedback:
The only reason this place gets two stars is because the Puerto Rican Tech Ms.Jessica was very kind to me and were one of the few people who made me feel like I was still human. Entered Rex ER willingly due to mental health. I genuinely feel as if I were not treated with care.... I was threatened to be sedated AFTER I had previously been calm. I wasn’t posing a threat to anyone so I feel as if I was just labeled “crazy” because of why I was there.... THANKFULLY I was able to inform her I wasn’t in need of sedation because I’m already relaxed and that it’s extremely unnecessary. I even took the time to tell these medical PROFESSIONALS how to approach people with mental health problems because they made me feel like I was a prisoner and had committed a mass murder. They didn’t listen to me, didn’t ask if I was ok and showed no remorse or compassion. I made the biggest mistake going to REX !!! I was terrified for my life in a place where I’m supposed to be cared for. Back to Ms. Jessica (Puerto rican Tech) was outstanding. She helped me remain calm, connected with me on a personal level and made sure I was ok.... she made me feel safe and has a great listening ear and gave good advice as well! The security guard who stayed with her was very pleasant as well and her name is also Jessica (wears a silver wedding band and is Caucasian). These two girls are magnificent and once again are the only reason this place gets 2stars. GO TO WAKEMED AND GET REAL HEALTH CARE !!!!
Feedback:
Had my back surgery done here on July 29th, left the 30th. Had complications and went to my local hospital on Saturday. My hospital told me there was nothing wrong and sent me home. Come Monday, my doctor told me to go back to the ER at Rex and tell them what's going on. I was admitted again that and had another surgery the following morning. Every doctor, nurse, and tech took wonderful care of me. My favorite nurses were Marissa, Brianna, and Krista. And my favorite tech was Kim. Not only did they take great care of me, they made me feel like I was family. Even though I live over an hour away, if I, or any of my family ever has to go to a hospital again, we will go to Rex.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
