Comcast Corporation
Client Review on Comcast Corporation
Feedback:
The salesperson in store was great! I tried cancelling my deceased moms cable by phone. She had no contract at all. Had it for many many yrs. Just basic cable! I have never been given such a hard time! They wouldn't cancel until I emailed them a copy of death certificate & filled out about 5 pages of info & sent it back. I told them I don't have a printer! I can not believe they would not cancel !! So I brought the ancient set top boxes in & told salesperson my mom died & I need to cancel. He did NOT need to see death certificate!! Took about 5 minutes for him to cancel it. I told him I'd been trying for 2 months by phone & what they wanted. He said, never call in for customer service!! Said to come directly to store! Wish I'd of known from the start! Absolutely ridiculous to go thru especially when your grieving a loved one! I was able to close credit cards, utility bills, etc by phone w/o death certificates etc. Just 1 phone call. Can not believe Xfinity could be this cruel! Again she was not tied into a contact. To boot, I went out & bought an indoor antenna at Best Buy & get way more channels than she ever had w/ basic cable! I wish I'd of known sooner. She would've had more to watch for yrs b4 her death & would've saved her nearly $40/month.
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