Comcast Corporation
Client Reviews on Comcast Corporation
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Very friendly staff they were very helpful
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Xfinity internet is over priced for the quality of service. Non stop signal dropping, internet download speed and upload speed fluctuations constantly. I have tried to to speak to multiple reps but sat on the phone waiting hours.
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The fact that they have moved to a larger location doesn’t mean service has improved. Ridiculously long wait period, lousy online service that necessitates coming to the Xfinity location so you can wait. And wait. And wait. I’m still waiting as I type this after 45 minutes (told it would be 20).
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Bad service
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Fernando helped me really fast and nice! Good Job Fernando!!!
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The salesperson in store was great! I tried cancelling my deceased moms cable by phone. She had no contract at all. Had it for many many yrs. Just basic cable! I have never been given such a hard time! They wouldn't cancel until I emailed them a copy of death certificate & filled out about 5 pages of info & sent it back. I told them I don't have a printer! I can not believe they would not cancel !! So I brought the ancient set top boxes in & told salesperson my mom died & I need to cancel. He did NOT need to see death certificate!! Took about 5 minutes for him to cancel it. I told him I'd been trying for 2 months by phone & what they wanted. He said, never call in for customer service!! Said to come directly to store! Wish I'd of known from the start! Absolutely ridiculous to go thru especially when your grieving a loved one! I was able to close credit cards, utility bills, etc by phone w/o death certificates etc. Just 1 phone call. Can not believe Xfinity could be this cruel! Again she was not tied into a contact. To boot, I went out & bought an indoor antenna at Best Buy & get way more channels than she ever had w/ basic cable! I wish I'd of known sooner. She would've had more to watch for yrs b4 her death & would've saved her nearly $40/month.
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Long wait new cable boxes didn't work. Had to return 2nd time for new boxes and remotes. 2nd set of boxes finally worked. All is good now no thanks to comcast or comcast personal.
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Whitney gave Excellent Customer Service. She help me customize my plan to the services I truly would enjoy!
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Awesome service
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