Client Review on Vonage Holdings Corporation

Feedback:

I am not one to write a scathing review of any business, but it's been over a year and my phones STILL randomly stop working for weeks or months on end. Nobody at Vonage is equipped with the knowledge on how to deal with issues with their technology. What a joke! This is a phone company, the least their customers should be able to expect is their phones to be in proper working order. They certainly don't resolve issues, our phones randomly stop working and nobody knows how to resolve this issue immediately. How do they STILL not know how to resolve this issue? It literally happens ALL.THE.TIME!!! It's been over a month and my business is still without a front desk phone! A month before that our front desk phone stopped working during our busiest season. One month prior to that all our phones stopped working! And so on and so forth. Myself and my employees have been put on hold for hours on end only to have them tell us they don't know how to resolve our issue and someone will call us back in a few hours. We never receive a call back. The amount of money my business lost in hours of payroll when my employees are on hold and lost business due to our phones not working, is more than I even want to think about-- what a disrespectful way to treat customers! If they don't know how to make their technology work properly they should not be in the business of promising to provide phone service! I am switching to another company, but I wanted to write this as a warning to other business owners because nobody should have to go through what we went through with this company. The way Vonage runs their business is despicable, disgraceful, disgusting, and probably unlawful. I would never recommend Vonage to anyone.