Client Review on Varc Solutions, LLC

Feedback:

First, I’d like to point out that we never got to use Varc’s product (Q2Q)…we never got to that point. This is a review of dealing with their employees and the uphill battle we briefly faced with them. We came to QuickBase with the need to run a few special projects, but we quickly found ourselves wanting to link and analyze many areas of our business (especially financials). With our accounting department using a desktop version of QuickBooks, our options were limited. So, we did some research and found Varc Solutions. They had strong reviews, so we reached out. Initially things started out great…They we’re responsive and helpful, but that soon changed as soon as we signed the document for them just to review our setup.On April 14th 2017, we signed the document for them to review. It took a week to get us a drop box location for our QuickBooks company file. At that point we were told it should be a few days to a week for the review to take place, no issue there. We checked in after one week, and were informed by the sales rep, that it will be no later than the end of the week. After no communication by the close of business that Friday, we checked in the following Tuesday. Again, “sorry for the inconvenience” should be end of the week. This back and forth continued for almost a month, and at which point we had lost all faith. We did finally receive their review (that cost us 3g), but at that point we had to move on to another solution, since we had deadlines of our own to meet. Our biggest frustration was that Varc’s deadlines were all self-imposed (we based our deadlines, for a final product, on those self-imposed deadlines), and they couldn’t meet one. If they had only been upfront and communicated realistic time frames, or at the least checked base with us (instead of us pleading for updates), then this review probably doesn’t take place. Maybe we just had a rare experience. But, in the end, that’s all it takes. Honestly, if you’re looking for additional tracking and analysis from linked QuickBooks data, then make the transition (if possible) to Online version of QuickBooks, and save yourself a ton of money and headache.