Client Review on twiddysales.com

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We arrived on Sunday for our check in to The Salty Dog. Unfortunately our stay has been less than satisfactory. Upon our arrival we waited outside of the house because the cleaners were still in the house cleaning until after 4pm. There was supposed to be travel toiletries in the bathrooms and there were none. There is not a broom or a vacuum to be found in the house anywhere. The furnishings in the main living room are soiled and stained. The pool was filthy -debris, dead crabs, scummy film on top and clearly had not been cleaned. The hot tub also had sand all in it and had also clearly not been cleaned. Cigarette butts on all the decks, around the pool, flies in the house and dead bugs covering all of the windows and sliding doors. First thing Tuesday morning the air conditioning stopped working and we called immediately and left messages before Twiddy even opened. We called back to speak to someone after opening time and were told someone would be here before lunch to check on it and We needed to be near the house because the Workman wouldn’t come in without us home since we had dogs. The Workman - a Twiddy employee finally showed up at 2pm and then said he couldn’t fix it that someone else would have to be called. The next air person came around 4pm and also couldn’t fix it. After 5pm another air company and Twiddy showed up - this air person said he could fix it but it would be the next day. The Twiddy employee came to install 2 window air units. So one whole day of vacation burned. The next day, we were told the air guy would be back around lunch to fix it and we needed to be at the house again because of the dogs ( 2 14.5 year old miniature dachshunds 8 and 10 lbs each). They came, they fixed it, we left to try to recover from the 1.5 days out 6 that we had lost due to these issues. We came home last night and walked up to the entry door and it was standing WIDE OPEN. We had been gone for about 7 hours. We were scared to death and concerned about our dogs. My husband checked the house and thankfully no one was in the house and our dogs were still there BUT the two window units were the Twiddy had installed were gone. So after telling us that no one would enter the house without us being there because of the dogs Twiddy entered the house without us there and without notifying us to remove the ac units and left the door standing wide open for god knows how many hours. I am sick just thinking about what could have happened and am grateful that it didn’t. I am extremely disappointed and displeased with this experience and the recklessness exhibited. We have called numerous times and have not received a satisfactory response to date. After no response and then posting on their Facebook page they said they were “researching the issue” and would have a manager reach out to us. It is now 2 full days later and not a word from anyone at Twiddy. Our vacation was ruined because of their actions. I would strongly recommend that anyone considering renting from Twiddy look elsewhere. What really counts is how a company handles an issue when it arises and works to resolve it quickly. Twiddy’s actions were downright negligent and they seem to not even care.