Client Review on twiddysales.com

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Twiddy is horrible. They have no right claiming high quality properties and good customer service. We rented Groovy Dunes based on beautiful pictures that were clearly taken many years ago. This was evident when we saw different furniture and rugs in the house from the website pictures (and the current furniture and rugs are even very old). The list of problems seemed to never end (see below). We paid a lot of money for this rental and after relaying a long list of unacceptable problems, Twiddy offered us a small pittance of refund, a small credit (which we will never use) and lots of excuses. One of the repair men that they sent out (a contractor) revealed to us that they have a long list of repairs and they are not being addressed. Twiddy acted surprised when we gave them the list (very deceitful). The property we rented was in such disrepair that any agency claiming to have high standards should never allow this to be rented.• The stove was broken• The control panel on one of the hot tubs was broken• Only half of the jets on the second hot tub worked• One of the dishwashers would not close (had to put a chair against it to keep it closed and to run it).• There were at least 30 light bulbs out throughout the house.• None of the lights around the pool worked.• One of the windows would not close all the way and the open space was sealed with duct tape.• The sliding door on the first floor to go to the pool would not lock.• The build-up of bugs on the windows and base of the sliding doors was disgusting. The house in general did not seem very clean and there were stains on the furniture and rugs. The dining area rug was curled up on the ends and dirty.• The dunes were eroded (only house on the beach with that problem) and so the gate out of the pool area to the beach would not close because of sand build up. We could not use the stairs to the beach and had to climb the sand underneath to get to the beach (very difficult for older people).• There were broken chairs buried in the sand at the base of the stairs to the beach.• The pool had a ridiculous amount of sand in it when we arrived which indicated it had not been maintained for some time. They sent a pool person to vacuum it at our request which addressed the issue. He also tried to fix the hot tubs (and could not) and told us that Twiddy has a long list of issues and that the pool company was ready to drop them. The pool company has also recommended replacing both hot tubs and he said Twiddy/Owners won’t do it.There is more, but hopefully you get the idea… They offered us a $315 refund which equates to the services fee ($190) and $125 from the owner. Seriously?!!! (... and it’s so much more than a services issue). Don’t rent from Twiddy and certainly don’t rent “Groovy Dunes” property.Jim F