Client Review on TTD Bookkeeping

Feedback:

I used to like coming here. We have been using they're services since 2009, but now I have changed my mind drastically. While living abroad, the man told us we didn't have to file taxes, because we didn't have any income. We did have rental property, but he said that didn't count. He should know better with his extensive years of experience with tax services, therefore going against my thoughts, we followed his suggestion and just paid our property taxes every year. Consequently, three years later the IRS is on us for not filing for those years. Of course we didn't owe any money, but we had to file, pay late fees and pay him to do the paperwork. We went back again this year (I don't know why) and got the same man. Unfortunately, he made us feel unwelcomed. We went there to file our taxes for 2016 and to see if we needed any other supporting documents. When he saw that we were there not fully prepared for him to make quick money just before his next 4:00 appointment, he became frustrated. Regardless if he felt we were wasting his time or that we were unprepared with all the necessary documents, that was the point! We went there for his professional help and advice! I guess, because we look of Asian decent and he may think we don't speak English well, he thinks he needs to talk down to us and ask us if we know the meaning of basic tax service jargon, like "gross" income . My husband does have an accent and did most of the talking. He tried his best to understand the new steps for his 1099, but I tell you Sir, he isn't inferior as you made him feel. I listened and didn't talk much because I was shocked and felt very uncomfortable. Little does he know that I'm a natural born U. S. citizen, raised here in Killeen and I know the meaning of disrespect and bad service. Yes, Mr. Walter, I speak and understand English. Not to mention how he called us "Liars of Lairs" when my husband said he never accepted or received tips from his Uber driving job in 2016. He had only started in December of last year and SERIOUSLY didn't receive tips. To top it off, he threw a ledger book on the table and it slide across the table hitting my leg as it fell to the floor. Leaving my husband to pick it up. What kind of service is that? Being in a profession that values customers, I don't treat my clients that way. Maybe that's how you treat your customers, Sir, but we will be looking else where. I'm sure with your haughty knowledgeable attitude, you will care less to what I have to say.