Payroll Factory
Client Reviews on Payroll Factory
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I have been working with the same people for years which means a lot!
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Great people, friendly, and they do a great job. We’ve used Jason for 5 years now.
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Highly recommend. Awesome service.
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If you want exceptional customer service, great pricing for your payroll services Jason Saul at The Payroll Factory is fantastic. It's the attention to details that seperate him from other providers.
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Jason Saul at the payroll factory is great. He is very helpful and always willing to go the extra mile for his customers
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We’ve used the Payroll Factory for several years. Hands down the best payroll company the we have ever used. Highly recommend.
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I did some work for the Payroll Factory not too long ago. American Can-Do and "Pennsylvania is open for business" is their creed! I struggled in during a snow storm along with the rest of the staff :) It was the best company I ever worked for; the work was challenging and newish to me but I was well helped and their competence, systems and expertise is rock solid as far as I could tell from my own experience and expertiseFull disclosure! I have a family member working there too and the company would insist I disclose that. That brings me quickly to what I liked mainly about them: they play a 'straight bat' as they say in the UK and practice what they preach regarding business ethics and 'follow through' practices without being 'starchy' about it. A rare combination. This is getting rarer in today's business world I am sorry to say and is becoming an issue of concern to me and others. Staff stay as long as they can and provide, consequently a hight level of service based on experience and knowledge. I think all the current staff have been there longer than five years and most more than fifteen. There is a running training program for professional development ingrained into the way the business is run. The ethos is to provide a custom built service with attention the details most companies miss: not a cookie cutter service. That ethos coincides with mine as it happens and maybe was why I fitted so well? I can recommend, especially, their approach to secure and solid IT though cannot reveal details of their measures.
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I use the payroll factory to do my restaurants payroll. They are fast and efficient. I recommend them to anyone that currently does their own payroll or anyone thinking about doing their own payroll. If you have any questions, they get back to you quickly.
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As a small business accountant, I receive constant solicitations from payroll representatives looking for referrals. However I remain loyal to the payroll factory, and refer all of my clients looking for payroll solutions their way without hesitation. Their fees are fair, their service is great, and they are much easier to deal with verse ADP and Paychex.
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DO NOT USE THEM!!!! I wish I could give this place zero stars. They are incredibly rude and unprofessional. I stopped their services in October merely because I no longer had an employee and therefore did not require payroll services. They instantly became so rude and took 3-4 emails to get a response. Then I was being audited by my insurance company and I email them requested important documents (only 3 months after stopping services) and they claim they could not give me any records and wanted to CHARGE me $$ to have an IT company come in to pull the reports. They wanted to charge me money for my own documents?? Also, they claim they had been sending me all Employer documents but they were emailing them to my employee...rather than me, as the employer!!! Are you kidding me??? DO NOT USE THEM!!! PS: there is another customer who has the EXACT same complaint as me on Yelp Reviews - so this is not me just being mad and writing a review in revenge. I want to save people the headache that they have caused me and other past customers!!
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