Client Review on The Hartford Financial Services Group, Inc

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My experience was mixed. I was able to download the policies and pay the premiums online. That was straightforward and easy and I rate it5 stars. Getting the coverage took longer than expected and required four calls for three policies. I rate that 3 stars.I called the Hartford AARP program to buy an auto, homeowners, and fire policy for a rental house we own. Two of the policies were issued by one department while the third was issued by another, so I spoke to two reps at the outset. The auto and homeowners applications were pretty straight forward, but the rep couldn't print the quotes because the Hartford's system was having problems. The fire policy took longer because the rep didn't seem to know where to go in the system to get the information she needed. She never was able to print the quote.Over the next two days I talked to two more reps and finally got all the policies issued as quoted. The Hartford then mailed me two policies, with different policy period dates, for the same rental property. A call today (to a 5th rep) got that resolved.