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Client Reviews on The Hartford Financial Services Group, Inc

    • 3.9
  • 32 Reviews

Most helpful positive review

0 people found the following review helpful

By Kenneth Kelly Mar 22, 2020

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Most helpful critical review

0 people found the following review helpful

By Justin Barton Jun 01, 2020

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Feedback:

I only interact with this company because they have a partnership with my employer. If I had a choice, then I would absolutely not use The Hartford. I've been trying to sign my open enrollment documents for a month. Their website is something out of the early 1990's. Nothing works. I've called in multiple times. I'm always getting put on hold. No one knows anything. My case is always referred to IT. I get a call saying everything is fixed. I log back in, and it is the same problems. This has been going on for a month. Seriously people? Take your job seriously. You are the worst.

Feedback:

Only been with Hartford a short time. Reps have answered questions very quickly and have been very knowledgeable.My only complaint is their drive monitoring service. They use a company called TrueLane which I don't think is part of the Hartford itself.We signed up for the service and in just over a month this is what we found:Doing the speed limit of 75 MPH created an event, some 86 times in a 40 mile section of road. This is an event?In on instance on my wife's phone it showed her making a 3 mile trip that she did not take, She didn't even leave the house that day!In 10% of the trips I made, the system did not even record the trip. On my wife's phone that was true about 35% of the time. Very in accurate!Then a few days later, the system showed me as doing 91 MPH when I know I was not over 65 MPH. I called the company and complained about the service and removed our phones from the service. I had to pay additional monies to Hartford but I refused to be judged on out and out lies.And TureLane tech support? All they apparently know how to do it have you delete the app from your phone and reload it. It did not help a bit.

Feedback:

Landmark insurance company in Hartford. Handling all aspects of insurance. Large local employer. Located in the Beautiful old fire insurance building and the adjacent Hartford Tower, which displays The Hartford Buck on it's roof. Makes considerable donations to charities through sporting events and sponsering of local events / programs, etc.

Feedback:

When I opened my small business I needed a commercial liability policy. And because of the remodel I had planned, I needed two supplemental policies: Vacant Building and Builder's Risk. The Hartford was a bit pricey, but I thought it was acceptable due to the two mandatory supplemental policies that were added on. One year later, I needed to renew the policy but this time without the two supplements - the remodel was completed (no need for Builder's Risk) and we were open 7-days a week (no need for Vacant Building). BUT the annual premium I was quoted by The Hartford to renew coverage even WITHOUT the two supplemental policies was about the same as the previous year WITH the two supplements. Too high, I thought, and went with a different insurer. The Hartford says my verbal notification by phone doesn't count. Cancellation has to be in writing. Now The Hartford is hounding me to pay for those additional months of premiums - even though I've been covered by a different (less expensive) insurer.Also, does it seem strange to anyone else that most of these Google reviews are from employees of The Hartford and are related to working there?

Feedback:

Very professional and knowledgeable. Great rate. Highly recommend. Now a year after my first glowing review. My premium more than doubled with no incidents reported by me. When I queried as to why the policy price increased so drastically, I was told that they suffered great losses in the previous year. SO WHAT DOES THAT HAVE TO DO WITH ME? NO ACCIDENTS OR CLAIMS AND MY PREMIUM MORE THAN DOUBLED! A simple solution was to go with GEICO or Progressive Insurance Companies. For 25% the cost.

Feedback:

Quite possibly the worst experience I have ever had with an insurance company. I was in a car accident with one of their motorist and after waiting a week for them to call me about getting my truck fixed they on wanted to cover what they thought was suitable. Then they send me a check with my name and address on it and as soon as I put it in the bank they snatch it away and make my account go negative. I call to ask why they did this and said oh it was sent by mistake, you'll have to deal with your short coming with the bank. I hate how they think nothing is their fault and they can't do no wrong. This is why people hate insurance companies. Nothing but money hungry thrives that are only out for themselves. And this insurance (The Hartford) is no different, they are the worst!

Feedback:

Just started with the Hartford. But so far I'm happy. The quote process was fairly easy, and I saved a lot of money which I was grateful for. But I do wish they could figure out a way to accept 11 digit VIN numbers of older vehicles. I wasn't able to complete the online quote, and the poor guy I spoke to on the phone had a hard time too. But he was very friendly, courteous, and helped to answer my questions, and get me insured. I would recommend The Hartford to anyone.

Feedback:

At this point they are a 5. I switched from State Farm Auto Insurance and saved over $500 annually. I was able to create my policy to match what I had for the past 30 years and was amazed at how much cheaper The Hartford is. I did have to contact customer service over my error in not printing the form to discontinue my current insurance and it was painless! I called, didn't have to wait but a minute and the rep took care of me instantly.

Feedback:

My traditionally low auto insurance co. raised my rates recently to what I felt was a ridiculous level, with little reason. I had been with them for many years, but I decided to shop elsewhere. Luckily, someone recommended The Hartford. As an AARP member, they were able to significantly beat the other rates, for the identical coverage. The Hartford agent was excellent in helping me to understand the different insurance criteria. I really appreciated their guidance and am currently very happy with my decision to switch.

Feedback:

I thought I was paying too much for Car Insurance, so I started shopping. The Hartford not only had a 12 month (as compared to the 6 I used to get with my old company) But the Really Cool Thing Was They were almost Three Hundred Dollars Less a Year than I had been paying. Changing couldn't have been easier -- I worked a Very Professional, Very Knowledge Young Lady Named Jaymie. She took care of everything and the change over went off without a Hitch---I would Recommend The Hartford to anyone who would like a Great Company, With Great Service and Great People!

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