Client Review on The Edge fitness Clubs

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I never write reviews but I honestly had two horrible experiences so I think people should be aware. First time I went in I wanted to sign up for the gym. The kid who was behind the desk did not allow me to read what I was signing and failed to inform me about extra charges that would be billed to me. I spoke with the manager, Joe (in Derby), and there was nothing he could do. I ask that he at least speak with his employees so that others do not have this experience. I do not think this happened because a friend signed up a few weeks later and the same thing happened to him. I then signed up for a personal trainer. I only scheduled my sessions with the manager, as recommended by my trainer, and somehow due to their billing cycle and getting scheduled for an extra session in a month I was charged over $100 more than the quoted price. I called and spoke with the manager and they basically told me too bad you have to pay it. No one explained billing cycles and scheduling classes in your billing cycle versus the date the money comes out of my account. I was told by several employees that it is the date I signed up not the billing cycle but now that is my problem and The Edge will do nothing about it. The gym is nice but I honestly would never recommend it because of their sketchy billing and inability to work with the customers and tell them the correct information.