Client Review on Tek Service

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6.11.2018 Very dissatisfied with this credit union!!!! I SUGGEST NO ONE BANK W/THIS TRASH ESTABLISHMENT! I've been a loyal, active member since my husband became active in the Air Force 2 years ago! Never had any major issues with my account. THEY OFFER ABSOLUTELY NO BENEFITS AS A MEMBER. I had an unbeknownst debit for my car insurance to come out today and a rent check that is scheduled to deposit any day now. Since the unbeknownst debit hit my account, the rent payment will not clear. I have 2 other scheduled deposits to hit my account by this Thursday and after speaking to rep Victoria and supervisor Alise, they offered absolutely no remedy or a one time courtesy to cure or resolve the issue. Supervisor Alise also denied my wishes to escalate the call to a more willing to assist supervisor/manager, the nerve of her. The employees, especially in the member service dept are extremely too comfortable displaying rude behavior and poor conduct w/members. Other credit unions will offer benefits like overdraft leniency but no, not Navy Credit. There is absolutely no desire to continue on as a member here. The reps attitudes were horrible and I felt completely disregarded and dismissed. This bijou issue could've easily been resolved with better customer service from the 2 incompetent service reps I spoke with. Victoria was so rude and disrespectful, while asking to speak w/a supervisor she cut me off and placed me on hold, in the middle of me talking. Clearly coaching and developing is necessary with Victoria. I strongly doubt it but she needs to be reprimanded for her rudeness towards me. This review is not on this location, it is on the company as a whole.