Client Review on taylorgascompany.com

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If I could give them no stars I would. They are the worst thieves in the county. Avoid them like the plague. First time we left our new premium 100lb tank to get a new valve installed and filled (with our last name printed on the tank) they lost it. They said one of their guys thought it was theirs and delivered or sold it to someone else. They gave us a refurbished inferior replacement.I was told by Bernard Taylor(one of the owners) free delivery for 100 lb tank or higher and pay by the gallon. First and only visit they added $20 for delivery at the Navy Rec Ctr when they deliver to several people here. They also charged $4.85 a gallon instead of the current market rate $2.99 a gallon. They could easily absorb that fee due to how many clients they have here. (They're here every Thursday) I ended up buying a 2nd 100lb tank to avoid running out too quickly through the winter. Every time I filled they charged me by the tank instead of by the gallon. $100 a fill even if I wasn't empty.I discovered Sneads Hardware near Lusby, which is even closer to the Navy Rec Ctr. They fill by the gallon regardless the tank size. I pay $60-70 a fill instead of $100. Good luck if you're one of Taylor Gas customers. I gave them plenty of chances now I will never use Taylor Gas again. Steer clear of them. We use Suburban now. Much better pricing and they keep their word.Another problem we had with them is when we had auto-fill service. They would falsely say the tank was empty and charge us for a fully filled tank instead of being honest and only charging the amount actually filled. I was keeping track and many times the tank was half full yet they charged as if it was empty. I asked the driver about this and he said it was standard Taylor Gas procedure to charge for full tank fill regardless if the tank was empty or not. Some service. Standard procedure is to rip off your clients. Try Suburban for auto-fill or Sneads Hardware for self fill. At least there you pay by actual gallons filled instead of the size of the tank.The owner response below is ridiculous. Even if there were only 10 customers at the Rec Center, that's $200 a week in extra delivery fees to visit the Rec Center on top of overcharging everyone by saying they all had empty tanks. Neither practice is justifiable.