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Client Review on Sovereign Staffing Group

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I would've loved to give this company five stars based off of Lisa's (recruiter) initial interaction. However, due to the complete lack of fluidity and the unprofessionalism of Theo (manager), I was reluctant to even give one star. I only got to work for Sovereign for two days before they illegally discriminated against my disabilities and sent me home early on my second day. Now let's go back a little bit. We were scheduled for orientation at 10 am on July 19th. After arriving at 9:40, it was clear this day was going to be a cluster filled headache. They were having issues getting everyone checked in an situated, but it would get worse. During the orientation, their presenter Felicia kept stating over and over again phrases that are reminiscent of things I tell my children when they are in trouble. She spoke to us as if we were toddlers, then incorrectly scheduled our first day at work. She told 30+ of us to not start the next day (which was the day we were originally scheduled to start work), but on Tuesday instead. Needless to say, not even 24 hours later, Lisa is calling me telling me that I missed my shift (everyone else did as well). Several of us asked about making up those hours, and they merely laughed at us. Now, fast forward to July 21st, our first official day at work. Sovereign schedules you to work at the Walmart Distribution center, which works you 12 hours straight, giving you merely a 15 minute and a 20 minute break. No lunch breaks at all. So I worked my first day, sharing my salads with another employee I had briefly befriended. All in all, it was an alright day. So the next day, I get up at 3 am to get ready to leave by 5 am. Had a 1 hour drive to the DC. So I get there and start working. 2.5 hours later, I ask to speak to the manager to find out why I couldn't have more totes (as I explained to them that the stroke I had last year makes it harder to get only 2 totes with one item in each, walk back across the warehouse, empty them, get more, etc). As I am bringing up my valid concerns, I get brushed away like plaque on a Sunday morning. They cut me off, then basically kick me out of their office. I went to head back to work, and Theo informs me he wasn't letting me finish the day. He took my badges and walked me to the front door. He never tells me I am fired, till 8/2/19. From 7/21 to 8/2, I called daily to get an update. Theo absolutely refused to talk to me, and had Lisa blow me off every single time. So I finally called Walmart. They had HR walk over to the Sovereign office and MAKE Theo call me back. He proceeds to tell me that I am not a "cultural fit" for Walmart and that he won't be letting me return. Worst part? They screwed us all out of hours we spent at Orientation. They gave us 4, when we were there for 6, and some of us 8 hours. It has been a week since that check was issued and they are refusing to fix it for the accurate amount. Today is payday again, so I call corporate payroll, and they say they will try to get a response from Theo confirming those hours. On top of that, they won't let me come up there and get my check(s). I am completely appalled that they could treat a single disabled mother this way. And all because I asked for more responsibility. This is my first and last experience with a temp agency. These people should rename their company. Sovereign implies integrity. Strength. Shady Staffing would be more appropriate.

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