Client Review on Screen Builders, Inc.

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The short review: they don't care.Why would I write that? I mean, the other reviews suggest they do good work, and they have been in business for 32 years. From my personal experience, they do reasonably competent work that they can point at and say that they did that.But they don't care about the customer or communication. They want your money, and they assume they're all that and a bag of chips to justify their lack of communication and surly, disinterested staff. I made the mistake of believing the reviews, so take this as a warning.1) They don't care once you pay that deposit. From that day until the screen goes up took over sixty days for me. If that was my only complaint, I wouldn't give them one star because they can't control the permit process.2) Their staff is surly. They have absolutely no need to let you know anything about the process that they're so jaded with. The secretary has no interest in directing customers to appropriate parties, and the sales people couldn't care less if you wanted to know how long it was going to take to get to your property. (I hate that cliche, but in this case, it's accurate - they really *couldn't* care less because they don't care in the first place.)3) The measurements and details that they take on that initial visit are meaningless because they will use the excuse of returning to do the laser measurements again to justify additional delays to the construction.4) The man who took the initial measurements and requests for a very basic rectangular screened in space on a level and small concrete patio slab apparently couldn't be bothered to pass those special instructions to the installation crew, because they didn't have them. And the crew apparently doesn't have a means of coordinating with the home office.5) The installers were not clear of what it means to be strangers on another person's property. I've seen moving men with less professional skill sets show ten times more courtesy and respect than these fellows who couldn't be bothered to leave a note to explain their whereabouts when the job was not completed.6) The sales manager couldn't care less about the feedback. He confidently talked about Screen Builders being in business for 32 years and then said that they're always trying to improve their communication, even though he didn't listen to me telling him that the secretary, the sales person, and the installation crew were all surly or disinterested. He added that if I thought they were bad, wait until I shopped around, as if that justified unprofessional service and communication. He didn't care.Shop around. Avoid this company. You've been warned. They don't care about customer expectations and they don't care about professionalism. If they can be this way about building the product, I dread what it means for standing by what they make.Addendum: Cathy seems to care, and I think lumping her into all the rest of the others is unfair and inaccurate. But still, this isn't enough to change my assessment.