Screen Builders, Inc.
Client Reviews on Screen Builders, Inc.
Feedback:
It was very good everybody was so helpful especially Pat moroney he went out of his way to help me I would rate it 4 and 3/4 Stars
Feedback:
The short review: they don't care.Why would I write that? I mean, the other reviews suggest they do good work, and they have been in business for 32 years. From my personal experience, they do reasonably competent work that they can point at and say that they did that.But they don't care about the customer or communication. They want your money, and they assume they're all that and a bag of chips to justify their lack of communication and surly, disinterested staff. I made the mistake of believing the reviews, so take this as a warning.1) They don't care once you pay that deposit. From that day until the screen goes up took over sixty days for me. If that was my only complaint, I wouldn't give them one star because they can't control the permit process.2) Their staff is surly. They have absolutely no need to let you know anything about the process that they're so jaded with. The secretary has no interest in directing customers to appropriate parties, and the sales people couldn't care less if you wanted to know how long it was going to take to get to your property. (I hate that cliche, but in this case, it's accurate - they really *couldn't* care less because they don't care in the first place.)3) The measurements and details that they take on that initial visit are meaningless because they will use the excuse of returning to do the laser measurements again to justify additional delays to the construction.4) The man who took the initial measurements and requests for a very basic rectangular screened in space on a level and small concrete patio slab apparently couldn't be bothered to pass those special instructions to the installation crew, because they didn't have them. And the crew apparently doesn't have a means of coordinating with the home office.5) The installers were not clear of what it means to be strangers on another person's property. I've seen moving men with less professional skill sets show ten times more courtesy and respect than these fellows who couldn't be bothered to leave a note to explain their whereabouts when the job was not completed.6) The sales manager couldn't care less about the feedback. He confidently talked about Screen Builders being in business for 32 years and then said that they're always trying to improve their communication, even though he didn't listen to me telling him that the secretary, the sales person, and the installation crew were all surly or disinterested. He added that if I thought they were bad, wait until I shopped around, as if that justified unprofessional service and communication. He didn't care.Shop around. Avoid this company. You've been warned. They don't care about customer expectations and they don't care about professionalism. If they can be this way about building the product, I dread what it means for standing by what they make.Addendum: Cathy seems to care, and I think lumping her into all the rest of the others is unfair and inaccurate. But still, this isn't enough to change my assessment.
Feedback:
Very responsive company. Did excellent work for my property in Coral Springs and Loxahatchee. Also reasonably priced. Thank you!!
Feedback:
If you are willing to wait indefinitely after several calls for a status update with "I will check on it and get back you to soon" but never do, this is the company to hire to do the job. We paid our deposit over a month ago and the permit still has not been requested. We realize that our patio work is not an extremely large one but if you commit to doing the job in a reasonable time frame, what do you consider "reasonable"?
Feedback:
When you ask yourself the question: how good of a screen do I need for a patio? and the answer is: I want a solid product that looks nice and gets the job done, then this is THE PLACE to go to. Their work is impecable, reasonably priced, of very high quality, looks really nice, and they cared to make sure it gets done and done right. I loved working with Debbie and Frankie and if possible, would work with them again in the future. Talk about doing a job right and well done. Impressive!
Feedback:
Had an amazing experience. Sales man came out and was extremely courteous and professional. Sales man understood the complexity of the repair. Sales man gave us a reasonable quote for the repair with a definitive time table. Office followed up to schedule the repair within the stated time table. The crew that showed up to do the repair took their time, they were extremely polite, uniformed, and best of all after they finished the repair they cleaned up every thing and put back some patio furniture they moved when they got there. You just cannot ask for more. I 100% support Screen Builders! I'm a landlord and have used other screen companies in the past - so trust me...no one compares to Screen Builders!
Feedback:
Just recently had Steve come out and give me Quote for a new screen enclosure. He came out quickly and quoted me a good price to do the job. Can't say the same for the 2 other companies that came out to quote. I asked for references because I saw some bad reviews but after doing more research, I felt comfortable with my decision to move forward. Will add duo my review once job iis completed.
Feedback:
Took forever to get them to come out. The time to start the job was way longer than they originally told us. Work quality was shockingly poor. After less than a year, the screens they installed are out.
Feedback:
Takes them fooooooorever to show up and provide an estimate (even for repeat customers such as myself). IMO, a 3 day wait just for an appointment with a salesman is unacceptable (then you have to wait even longer for the actual work appointment). Called Customer Service to see if I could get the appointment expedited. Rep on phone didn't think the 3 day wait time was an issue and offered no alternatives other than to cancel the appointment. I guess my money isn't good enough for them. It's a shame the way they treat loyal customers. Oh well, off to find a new screen enclosure company.
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