Quest Diagnostics - West Mifflin
Client Reviews on Quest Diagnostics - West Mifflin
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Been calling every day for the past week and all you get is a automated system. Terrible
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I wish i could give no star review. They are a waste of time and make up their own rules.
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After that automated machine, I will ensure to steer as many people away from this business as possible.
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In & out! Always friendly, always painless
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I have always had a good experience here. It’s much better if you make an appt as they are usually busy and walk ins do not get first priority.
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Do not go here unless you have a scheduled appointment!!! I waited 2 hours to get blood work! The staff was nice once taken back but I believe they are extremely under staffed!! Also there is not a front desk receptionist. Everything is electronic!
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Only one person working in this facility. Why 1hr and 15 min wait.
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Easy to find on Google maps
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This is terrible ... super long wait with a stupid show on the tv and also sat in the waiting room without seeing one person.. had questions about my appointment and could not get them answered
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I am giving this Quest Lab only 3 stars. Why??? I think the workers are very nice and quite knowledgeable, and the time waiting on walk-ins has been usually short, (we usually go around 4 pm, after work ), and the West Mifflin Quest appears to be very clean and organized. I would give them 5 stars for all of the above list. But, here is where the problem lies.... THEY NEVER ANSWER THE PHONE!!! I have TRIED 4 TIMES TODAY to call with some questions for a test that I need to have completed. This last time, I WAS ON HOLD FOR 28 MINUTES!!! UNEXCEPTABLE AND INEXCUSABLE!!! I finally hung up! It makes you wonder, "Is this the reason there is such a short waiting time on walk-ins?" If you don't answer, you don't have as many customers? But, I also tried calling the main appointment number to try to talk to a representative. Guess what??? Yup... I finally gave up and hung up! You get stuck in an Automated Hell!!! Please, HIRE A RECEPTIONIST TO ANSWER YOUR PHONES AT THE LOCAL OFFICES. FIX YOUR AUTOMATED SYSTEM!!! ADD IN THE BEGINNING OF THE RECORDING, ie... "IF YOU NEED TO SPEAK WITH A REPRESENTATIVE, PLEASE PRESS NUMBER 3." I never heard, nor do you have this option. The frustration l feel everytjme I need to call Quest is rediculious and let's me know that Quest does not care about, not only it's potential patients, but also for their employees with having to multi-task and could lead to mistakes. Who will suffer??? The patient, of course!!! Thank you!!!
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