Edition:

Client Reviews on Quest Diagnostics Waterloo

    • 3.6
  • 5 Reviews

Most helpful positive review

0 people found the following review helpful

By Randy Houston Oct 22, 2019

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Most helpful critical review

0 people found the following review helpful

By Vickie Aug 22, 2019

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Feedback:

Hate that you cant talk to someone over the phone when you call the number, but other then that, that was by far the easiest quickest lab test process I went through.

Feedback:

Quest is located in the new medical building in Columbia. At first I was taken back by the completely automated scheduling system but I must say I actually prefer it. I was able to call, set up my appointment to the closest location (which is when I found out Columbia had one, closer to me!!) confirm all my information and boom! scheduling was finished. Like with any other automated system make sure you speak clearly and have minimum background noise otherwise it may not gather your information properly. When I arrived I was able to sign in to their standing terminal and as soon as I sat down I was able to be seen for my lab work. The tech was very pleasant to work with and very professional and timely. So quick I was able to head back to work to finish my shift instead of taking the afternoon off. Very pleased with my experience and very happy there is one closer than STL or Belleville now.

Feedback:

Well, apparently they don't leave you hanging on hold anymore. Now they just take the phone off the hook. Been trying to call most of the afternoon and get a consistent busy signal.

Feedback:

Tried twice to talk to someone about a pt’s standing order. Waited 20 minutes the first time, with a repeated “We are currently assisting another caller at the present time. Please continue to hold for assistance.” Second time, same recording and still holding. Hmmmm....I don’t think they’re going to pick up! Also, the voice on the recording is creepy af. May want to change that up, Quest Diagnostic Clinical Laboratories.

Feedback:

I have never had an issue with this facility. I have never had to wait long to get called back and the phlebotomists are skilled. I’m a hard stick and I’ve never had an issue.

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