Client Review on Quest Diagnostics Visalia - S Tamarack

Feedback:

The staff here was a nightmare. I came in 15 minutes early only to be ignored until 15 minutes after my appointment. Ok, no biggie, people dealing with bloodborn pathogens require patience. But it was nerve wracking to be called back to almost have my blood drawn by the same woman who treated me like poo at the front. But then, she never once washed her hands and set up with bare hands. The immediate area was not being properly prepped, and no sterile field was established. I wasnt spoken to or hardly even acknowledged as I told her I'm sensitive so please be gentle and communicative. Not only was she NOT, but she refused to even talk to me, she avoided eye contact and got more impatient, opening the packages in a rush and overlooking the basic steps of universal precaution, such as washing your hands. I requested that she slow down. "Please don't rush. I'm very ill so be cautious, and please wash your hands and reglove.". I could have had hepatitis or something else that's highly risky but that didn't matter to her. She snarled and said she was calm but then kept rushing and slamming as if she was angry, then cold shouldering me while never saying a word. Finally, after all the huffy puffy *anger rush and overlooking everything that matters* fiasco, she came at me to begin the draw. I was so scared for my health and safety due to her negligent lack of attention that I requested another phlebotomist and was given a very nice guy. This is the scary thing: The lady (I think her name was Yolanda or something) was a lead phlebotomist. She treated me like a pariah, but had no idea that I've also worked with open wounds and have consequently been required to pass CalOsha's bloodborne pathogens test 3 times, so I know what good, precautionary skill looks like. Her attitude would have potentially contaminated alot of hard surfaces, not to mention promote biohazardous spills, the spread of infectious diseases, mishandling and other "poor-attention errors" that can infect and kill sick people. The lady's behavior is bad news for a medical lab in such a low income demographic as Tulare county, and it's clients. Quest employees should treat **every** person with respect, or dismiss themselves and let a different employee do the sample collecting so as not to endanger either theit clients, the public, the Quest corporation, or the investment of so many local taxpers who entrust Quest with their investments towards good social health and well being. I hope to never have no other option here, or I'll have to drive to L.A. just to get labs.