Quest Diagnostics Visalia - S Tamarack
Client Reviews on Quest Diagnostics Visalia - S Tamarack
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Lady at the front was super rude. It was a bit clean but the rudeness and unprofessionalism really threw me off. She was rude about the tests I had to take for pregnancy. They need new staff. At least the Hispanic woman kinda chubby needs to go. And I don’t ever write reviews.
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Easy check-in...prompt service (I had an appointment)...I could tell the technician was doing everything she possible to get me on my way quickly.
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I did a walk in at 7am and was done 20 mins later... I’d say they were quick about everything, staff was friendly. Only problem I had was my Drs office didn’t receive the information until 4 weeks later which should’ve only taken a week :( they might’ve had the wrong fax number because they send info by fax
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The person in front of the desk is inefficient is a woman I speak Spanish English the truth is rude and very bad deal they make you wait a long time
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The staff here was a nightmare. I came in 15 minutes early only to be ignored until 15 minutes after my appointment. Ok, no biggie, people dealing with bloodborn pathogens require patience. But it was nerve wracking to be called back to almost have my blood drawn by the same woman who treated me like poo at the front. But then, she never once washed her hands and set up with bare hands. The immediate area was not being properly prepped, and no sterile field was established. I wasnt spoken to or hardly even acknowledged as I told her I'm sensitive so please be gentle and communicative. Not only was she NOT, but she refused to even talk to me, she avoided eye contact and got more impatient, opening the packages in a rush and overlooking the basic steps of universal precaution, such as washing your hands. I requested that she slow down. "Please don't rush. I'm very ill so be cautious, and please wash your hands and reglove.". I could have had hepatitis or something else that's highly risky but that didn't matter to her. She snarled and said she was calm but then kept rushing and slamming as if she was angry, then cold shouldering me while never saying a word. Finally, after all the huffy puffy *anger rush and overlooking everything that matters* fiasco, she came at me to begin the draw. I was so scared for my health and safety due to her negligent lack of attention that I requested another phlebotomist and was given a very nice guy. This is the scary thing: The lady (I think her name was Yolanda or something) was a lead phlebotomist. She treated me like a pariah, but had no idea that I've also worked with open wounds and have consequently been required to pass CalOsha's bloodborne pathogens test 3 times, so I know what good, precautionary skill looks like. Her attitude would have potentially contaminated alot of hard surfaces, not to mention promote biohazardous spills, the spread of infectious diseases, mishandling and other "poor-attention errors" that can infect and kill sick people. The lady's behavior is bad news for a medical lab in such a low income demographic as Tulare county, and it's clients. Quest employees should treat **every** person with respect, or dismiss themselves and let a different employee do the sample collecting so as not to endanger either theit clients, the public, the Quest corporation, or the investment of so many local taxpers who entrust Quest with their investments towards good social health and well being. I hope to never have no other option here, or I'll have to drive to L.A. just to get labs.
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I hate the fact that if you call you CANNOT talk to a person. had a simple question that I couldn't get answered. Add a person we are talking about health here!
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Went early this morning expecting a hostile environment based on the reviews, but was pleasantly surprised with the friendliness of the staff :-)
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I made an appointment and was seen within 10 minutes after arriving despite the lobby being full. The staff was professional and friendly.
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I am so shocked at how unprofessional and RUDE THE STAFF IS. I showed up in MORE than enough time before they close (1 hour and 10 min) to take my test and they told me they couldn't do it cause they were getting ready to close. They called the quest office in Tulare right in front of me and the lady in Tulare yelled at the visalia office saying they needed to do my test cause there was plenty of time to do it. STILL they turned me away and sent me somewhere else. Don't go to this office. It is extremely unprofessional.. scares me to wonder what they slack on in the cleaning area if they can't even take care of the people that come in there because they are TOO LAZY. There is a lab Corp office in visalia that was very helpful and nice. Which is where I ended up going.
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Used service x 3. Staff friendly and courteous. Only one minor inconvenience - their phone number does not allow you to talk to a real person, so information is limited by phone.
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