Client Review on Quest Diagnostics Shawnee Mission

Feedback:

The system is very streamline which is nice but there is absolutely no access to a person until they call your name. I had an appointment this morning but their system went down and no one notified me that I should make other arrangements, these were fasting labs by the way. They are uncaring. They sent me to another location near by who had people waiting for over an hour. I waited for an associate to come out for another person just to talk to someone. I have another non fasting test this afternoon so I called to see if the system was back up, only options for talking were automation so I went to the chat center and cannot speak to a live person. The system answers your questions based on key words and the answers have nothing to do with your question!