Quest Diagnostics Ruskin Sun City Center
Client Reviews on Quest Diagnostics Ruskin Sun City Center
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This is one of the most organized, efficient and well run labs I have ever been to. Josh was great! Thank you.
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Most of the time I schedule appts in advance. Even without an appt., I haven't had to wait too long. Staff is always courteous.
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My doctor sent over an order for a blood draw and when I went to get it drawn Quest said they didn't have it and didn't offer to call my doctor like they say they will in their messed up automated phone system, so I called the doctor, they confirmed they sent it and then sent resent the order while I was on the phone and said they would also send it again in the morning as they had been having trouble with Quest. The next day I returned to Quest, again to find no order. Again I called my doctor and they sent it a fourth time! My doctor advised calling first to make sure they had it but their phone system is annoying and has no way to contact a living person! I finally opted for using the provider option and got a real person who transferred me to the location I use. Thankfully they were able to say the order was there. Now I'll find out if that's true when I go there this afternoon. On the whole it felt like no one cared. And they also kept telling me I had a ton of lab draws that needed to be done for my GP and I needed to get those drawn. My GP draws all my blood and sends it to the lab and I told them as much. I was told the computer isn't wrong!
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I just left my appointment today. I was actually running late so I was seen as a Walk-in instead. The wait was about 4 minutes and after that I was in and out. The person that saw me was great. I forgot to get his name but he was very pleasant. Great experience. Thank you. (This is from this morning, I actually forgot to actually click on post, lol.)
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Best experience I have ever had getting blood tested. Tamesha was quick, efficient, kind, and I couldn’t feel a thing.
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Their appt scheduling on website has been down for a week. Their automated voice scheduling via phone has been down for 4 days . They really have issues here !
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Loved this place! The staff was very nice and organized. Walked in and in 10min they took me. The lady who took my blood was very nice! Very clean as well! Would come back!
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This location is the only lab I have used for years, their current staff of Richard, Aaron, & Josh on today's visit were courteous, considerate, very professional, compasinate regarding everyone's health, and well being. I say this group of gentlemen are on Target, keep up the awesome work you do!
Feedback:
I get blood draw every month. So far so good👍.
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