About - Quest Diagnostics Ruskin Sun City Center

Overall Feedback:

My doctor sent over an order for a blood draw and when I went to get it drawn Quest said they didn't have it and didn't offer to call my doctor like they say they will in their messed up automated phone system, so I called the doctor, they confirmed they sent it and then sent resent the order while I was on the phone and said they would also send it again in the morning as they had been having trouble with Quest. The next day I returned to Quest, again to find no order. Again I called my doctor and they sent it a fourth time! My doctor advised calling first to make sure they had it but their phone system is annoying and has no way to contact a living person! I finally opted for using the provider option and got a real person who transferred me to the location I use. Thankfully they were able to say the order was there. Now I'll find out if that's true when I go there this afternoon. On the whole it felt like no one cared. And they also kept telling me I had a ton of lab draws that needed to be done for my GP and I needed to get those drawn. My GP draws all my blood and sends it to the lab and I told them as much. I was told the computer isn't wrong!