Client Review on Quest Diagnostics Robinson PSC

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This lab is a joke. Although getting in to get blood work drawn is quick and efficient, their customer service and communication with doctors offices is horrible. I've had labs drawn here twice and both times it has taken almost 2 weeks to get the results to the doctors. I gave them a pass on the first time, as they didn't have the correct fax number for my doctor. The second time, however, I confirmed that they had the correct fax number and explained the mishap on the previous blood draw. Well, my doctor still does not have my blood results and I had to personally email my results from MyQuest (which I applaud them for that service, at least). Their call center is absolutely impossible. You're on hold for 20-30 minutes each time you call and I'm not even sure if you are speaking with someone that actually works in the office; I think it's a national call center... Just an awful experience. I won't be going to this lab or probably any other Quest Diagnostic labs anymore.