Client Review on Quest Diagnostics Plymouth

Feedback:

Showed up for my monthly blood draw and was told that my 'standing order' had expired. The woman said that it might take a while and I shouldn't while she called MD. Fair enough.I returned 3 days later and she said that they hadn't received order yet, she could not call while I waited. I called Md office who told me that order was sent in 4/22. The office said that they confirmed by phone that Quest had received it.Returned to Quest 3rd time, same woman we don't have it. She refused to call Cohasset office to see if it was sent there instead. She also refused to call my MD while I waited.intThe waiting room was empty.I tried to call Cohasset office, again could not get a human to speak to. So I drove 22 miles to the Cohasset office, they had my order sitting in a draw, if it had been entered into the system, this whole situation would have been avoided.