Client Review on Quest Diagnostics New Rochelle PSC

Feedback:

Hello,Since September 10, I have been trying several times to reach the receptionist or anyone who would answer the phone at Quest, located at 150 Lockwood Ave. in New Rochelle. Today it's Friday, October 4th. No one has ever picked up the phone, from early morning to 1 pm . Even if you click on "3" to set up an appointment which the initial voicemail message suggests doing, the voice on "3" is incomprehensible. ..and most of the message is unclear with lots of noise in background. You have to click on "6" to speak with someone but if no one one picks up, you cannot leave a message.Their voicemail picks up after several rings and states: "Call back at another time". Who manages this office? Is he/she aware of what's going on with the communication/operation system? The above 1 star is currently not deserved because we are not given a choice for "0".