Client Review on Quest Diagnostics New Paltz PSC

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My experience with this facility gets 1 star only because 1/2 a star was not an option. I arrived at 10am for my 10:15am appt. There was never more than 3 people in waiting room. At 10:40 tech by name of Ana tells me my child can not come in the bathroom with me for my drug test and she won't watch him. This was a pre-employment screen btw. Firstly, she violated HIPPA regulations and announced to waiting room my private information. Secondly she could have brought this to my attention 45 min ago when I signed in for this test. I call my husband to come watch baby so I can take this test. At 11:30 he arrives and is upset and expressing frustration in a reasonable manner when, Ana tells us to leave stating she won't take me. She comes back out and takes someone that just walked in over me!!! I called Manager Kristin Snyder who assured me this issue would be resolved and I would be seen and neither of which actually happened. "Manager" expressed no empathy and in no way made an effort to resolve issue. Absolutely NO customer service whatsoever. Ana eventually called the police!!! who came and I swear to GOD one stated he waited an hour at this office in past. Officer looked at sign in sheet and saw I signed in 2 hours ago, saw no one in the waiting room and was like what is the problem?!?? There was no talking sense into someone so senseless. No report was written, they found her to have made false accusations and ultimately I had to drive 30 minutes to Newburgh location which was a great experience and I was in and out in 15 minutes with a much busier waiting room. Ana is completely unstable and incompetent and can't manage her own emotions let alone an office independently. Will never go to this facility again.