Client Review on Quest Diagnostics Neptune PSC

Feedback:

I had an appointment and checked in early. On the big screen I jumped ahead of all the walk ins. The team leader at the Neptune site started to take walk ins before me and I kept dropping in the list increasing my time. I only had a babysitter for an hour (live 5 minutes from the site). I spoke up to the team leader and she was extremely rude telling me to "Relax" and "Don't pay attention to the screen." As a walk in client was called, he told the person to take me because I had an appointment. The person who took my blood was very understanding and professional explaining I was right. I asked for a manager but she said there was only a team leader and the team leader was the person who was rude to me. On my way out I did not bother to speak to her since it would go nowhere and as I passed a room she shouted "I am right here." I responded " I am not going to waste my time speaking with you, you are nasty and unprofessional and she (woman who took my blood) is professional. She shouted back at me in front of a room full of patients but I did not here what she was stating and walked out of the office. I will NEVER visit this facility again. Clients should not have to deal with rude, unprofessional people and get stressed out during a blood test. She should be removed from team leader and the woman who took my blood should take on that role. Finally, if a huge screen listing people in order by check in status (appointment or walk in) is not supposed to be paid attention to, then remove it or hang up a sign. Not brain science.