Client Review on Quest Diagnostics Neptune PSC

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During discussion with Burgundy at the reception/waiting room at approx. 8:40 this morning on 9/14/18 I was asked to produce phone numbers of the two doctors I had requested results to be sent to. I did provide the fax numbers where the place was provided on the forms I had been given in previous visits and was told that there are new forms now and the phone numbers were required. As I didn’t have the numbers with me the only recourse that I had was to use my phone and do a search. It did occur to me that this information was certainly in the Quest system and that it was most likely easily retrieved with some small effort. While I was in the process of the search I provided Burgundy with the first number of one of the doctors and while attempting to find the second she became impatient and had the audacity telling me to move it along as she had other things to do. These were not her exact words entirely, however, it is so in part and amounted to the same meaning. I explained to her as politely as I could that I was doing my best to accommodate her request and that this was all I can do. She became very belligerent and understandably this was very upsetting to me. The ensuing conversation was very difficult because of her comments and attitude. She was so incensed in a bold tone told me loudly to stop pointing my finger at her. I was holding my phone in one hand and papers in the other. With normal slight hand gestures when talking she may have had a distorted viewpoint in what she saw thought to be a pointed finger.It is alarming to me that an organization such as Quest hires people as this letting them have any contact with patients or customers. There is absolutely no excuse whatsoever for her behavior. I will certainly warn others of experience with this Quest office verbally and through social media. This experience is so different that what I have experienced with my visits at Quest Neptune in the past. Unfortunately for me rather than the convenience of having a Quest office two minutes from my home I have to now search for a new provider of these services further away. As always in the rare incidence when I make a complaint I am not asking for the dismissal of this employee based on my experience alone as possibly she was having a “bad day”. However, if Quest hears of others complaining about her it is for Quest to decide if perhaps this is not the right job for her.