Client Review on Quest Diagnostics Murrysville PSC

Feedback:

Due to mapquest giving incorrect directions, we were taken 10 minutes out of the way to reach the Facility. Although our appointment was set for 11:45 am, we arrived at 11:55 am. We REPEATEDLY tried to phone the facility 15 minutes prior to let them know we would be there, and what happened. NO ONE would answer, and the automation machine was turned on. Upon arrival, the female employee with glasses, brown hair in a ponytail, and weighing approximately 300 lbs, was locking the outside entrance 5 minutes early! When we tried to explain to her what happened, she RUDELY shook her head no at us and continued to lock the door! Not to mention that we live about an hour away! So disgusted with the service. CUSTOMER SERVICE FAIL!