Client Review on Quest Diagnostics Lancaster PSC

Feedback:

I've been going to this same Quest Diagnostics for the entirety of my time here in Lancaster. With how sick I've been, it's been pretty often. I've asked to have the same woman draw my blood every single time- her name is Juanita and she's amazing. Fantastic phlebotomist with incredible care towards patients. She's honestly the only reason I go to this place.I needed the test done today, and wasn't able to get an appointment, so I decided to be a walk in and wait. And WOW, did I wait. Quest normally closes at noon- but with 20 people in the waiting room, the two women working were forced to just close the door and keep working. They didn't get a lunch break. For the entire 45 minutes that the clinic was supposed to be closed, they continued to work.When I finally was taken back- a full TWO HOURS after I'd arrived, it was explained to me that that it was just Juanita and the girl she was training. Who the heck staffs ONLY two workers for a whole business day- let alone a trainer and their trainee?Extremely unprofessional, and borderline abusive environment for those working there!!!If this Quest lab keeps operating like this they'll not only lose all their clients, they'll also lose their best employees.