Client Review on Quest Diagnostics Lake Success PSC

Feedback:

I want to review Quest because I cant believe how bad and unprofessional they are! In their defense I have to say I have been getting blood tests at major NYC hospitals and years ago I did go to this Quest. They used to have a receptionist who did all of the appointments and so on and now the technicians are expected to do all of the blood work, reception, answer the doors and computer work.I would not go back its too stressful and unprofessional. They probably don't get paid that much and you get what you pay for! Shame on Quest for treating their staff like .... I needed to do a fasting blood test and there were a few tests so I went back here after many years. Well they said it would take 24-48 hours or one business day. First the results took 2 weeks. I signed up with the computer system which is city wide now. I kept e-mailing them and they finally sent the results but they had no reason as to why it took so long. But the worst part is they did the wrong tests! I called my insurance company pretty upset and they said they would pay for a second test at a different lab. Normally they don't you have to pay cash if you want 2 of the same tests. But it was not my choice so they paid for it. So I went to New York–Presbyterian Hospital and not only are their hours more convenient they were professional from start to finish! But as for Quest I will give them 2 stars because the girl who drew my blood was good she didn't hurt me or poke me a bunch of times which has happened in the past! But I will NEVER go back!