Client Review on Quest Diagnostics Lake Success PSC

Feedback:

I went there May 20th at about 5:40 to drop off a culture and to have a blood test. Immediately I was told that the culture, which was of more importance, was not there. I know I saw my doctor fill it out i her office less than 15 minutes before. It’s time sensitive, which I let the technician know. She was pushing to have me get the blood test done, as it takes 10 minutes. They close at 6pm, so her entire focus was getting done by 6pm. I told her I needed to check my car for the culture prescription. She emphasized I would not then have time for the blood test. Also, their check-in screens only allow for 1 test (drop off, blood test) so I checked in for both and she scolded me for doing both. I went to my car, got a prescription that I hoped was the correct one. When I went back in she would barely turn the pages of my paperwork to help me. It was still incorrect, according to her. She didn’t offer to look again in the computer. Under no conditions was I going to have this uncooperative, in a hurry to get out of there woman take my blood. BTW, amy doctor checked on her end this morning, and she indeed she sent the culture prescription to the correct lab yesterday. There are many people who are qualified technicians and who like helping people, that this behavior is unacceptable. I came in needing 2 tests and left with getting neither done. This is not a good look for Quest. I’ve been to several Quest that are well run whose behavior exhibit the opposite of the professionalism shown here. I hope Quest addresses this technician.