Client Review on Quest Diagnostics Huntington PSC

Feedback:

Hands down WORST customer service reaching an individual on the phone to help verify a simple issue. First visit did not draw the correct blood tests even though I individually verified the tests when blood was drawn. Went back again and failed to draw blood for one of the tests previously draw for. Said the prior blood draw was ok and the test already underway even though the lab called and said they needed another sample. Tech at this center double checked and said that lab was incorrect and the test was already done. Wrong again. Was called several days later by lab and said still did not have correct blood test drawn and would have to go back for now a third visit to get the blood drawn for the test. Tried calling to verify this center has the correct information and it is now 35 minutes of endless navigation of irrelevant menus only to sent to a nation call center that could even correctly connect me to the Huntington site. The site phone number provided by the national call center was incorrect and now trying a third number. Not surprisingly that voicemail is full. Thankfully my life does not depend on this test.