Client Review on Quest Diagnostics Haddon Heights PSC

Feedback:

Unfortunately I had a very bad experience here and with Quest as a whole after my initial appointment. There was no wait which was nice but the woman that took my blood had to try four different times in different arms and areas, one time taking the needle out causing blood to spurt out of my arm and onto my pants, the chair and some paperwork. I was required to give a card on file but after doing this remembered I would prefer to pay with my HSA card. I asked if I would be able to pay with a different card and was reassured twice that I would be sent a bill and could pay with any card I like. Two weeks later I was billed on the given card. It has taken me five calls and almost an hour and a half total on hold to have them refund it, but I will not get the money back for four to six weeks and had to pay again immediately to have the refund processed. I completed a survey that was sent to me explaining my bad experience with no response. I would never recommend anyone to use Quest and I will never use them for any lab needs again after the frustration, time, and money that this lack of care and customer service has caused.