Client Review on Quest Diagnostics Glenolden PSC

Feedback:

i went for a drug screen that was requested by my new employer. i get to the building and there is no one at the counter. i hear some talking behind the wall, i cannot see whose there. i'm having problems checking in so i request some help after a few minutes. i ask out loud if i can get some assistance. i was told "okay can you wait a minute? i'm the only person here". disgusting service. only ONE lady working and she was very nasty. i ask her questions on how to check in, she replies in a very stand offish way. she doesn't understand how to treat customers, she shouldn't work there. she tells me to take a seat after i check in, so i did. finally i get called up. she guided me through the drug screen procedure, she was not receptive to any questions or concerns during this process.AND THIS IS THE PART THAT REALLY MADE ME MAD:towards the end of the drug screen i had some questions. i simply wanted to know what substances they test for to become familiar with the exam. all of a sudden she berates me and gives no useful information. she said that they test for "everything". what the **** is everything? very unhelpful, didn't give any specific answer. she then continues to berate me by asking me "is there something specific you're asking about? like did you take something and you are trying to find out if it's okay?". seriously? this is unacceptable behavior and this lady should be fired immediately. no i didn't take any substances, instead of being a judgmental and assuming piece of scum on this earth, how about you learn how to properly do your job and facilitate a good experience. i don't know who this person's name is but they were a middle aged african american female about 5'3" wears her hair in braids of some sort. this is the first time i've ever written a google maps review, that should be very telling on how horrible this service was