Client Review on Quest Diagnostics Glenolden PSC

Feedback:

The wait was about an hour. I was a walk in, so I expected that. There was only one person working the counter and doing everyone’s testing or procedures etc. which I feel isn’t fair. That’s a lot for one person. However she was super friendly and professional. The only reason I’m rating 2 stars is because the security guard kept walking in the back as she was talking to me about why I was there and he came back as she was drawing my blood. As she had the needle in my arm, he comes in looking to see what she’s doing and when she tells him, he doesn’t need to be in there, he said he was looking for a pen. That could’ve waited until I was done. I’m sure that’s against hipaa privacy rule. If he is the security guard, he needs to stay positioned out front. Coming in the room, while a patient is getting work done is extremely inappropriate!