Client Review on Quest Diagnostics Fairgrounds Square Mall

Feedback:

I'm actually giving them 0 stars. I see no reason to go here. I took my boyfriend her for a drug test last Saturday because he needed one for his new job. It was busy, but we expected that, which is why we got there at 7:30 AM. So we sign in and we are waiting there, and more people are coming in and some of them have appointments so of course they have to be taken care of right away. So it gets to the point where we are the next people up, and there is no one with an appointment in the place at all, and then they clear my boyfriend's name from the list and call the next person. I thought this was just a simple mistake, so I spoke up and said something to the two ladies behind the counter and the one told me the next person had an appointment. Well that wasn't true, she came in after us, had been waiting the exact same amount of time, and it said she was a walk-in under her name. So the desk worker apologized and took us after this person was done. Then the desk worker next to her yelled at her for taking us, after hearing me explain what happened. Then they couldn't even figure out how to do the drug test. The scanner the had wasn't even plugged in and they could not seem to figure that out, and we didn't end up leaving there till 9:30 AM, a whole 2 hours later. This was by far the worst customer service I have ever experienced, and they were very rude to us the entire time. So now fast forward to this week, they didn't even run or do the test right, so now we have to go get it done again. But trust me, we are going somewhere else.